T&H Package Policies


About Your Package Account: Truefitt & Hill Purchases Only
The T&H Package is issued to you by Truefitt & Hill. It allows you to load a monetary value on to your T&H Account for future purchases at Truefitt & Hill stores in Singapore only. The T&H Package can be used to make any purchase at Truefitt & Hill stores except for purchase of Truefitt & Hill products. Truefitt & Hill Gift Certificates can be purchased using the T&H Package. The monetary value that you load onto your T&H Card is a pre-payment only for the services of Truefitt & Hill stores. No credit card, credit line, overdraft protection or deposit account is associated with a Truefitt & Hill Package. No interest, dividends or any other earnings on funds loaded on to a T&H Package will accrue or be paid or credited to you by Truefitt & Hill. The value associated with the T&H Package is not insured or guaranteed by any person or entity.

Your T&H Package is only valid for use in Truefitt & Hill stores in Singapore only. We reserve the right not to accept any T&C Card or otherwise limit use of a T&H Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.

    Fees and Expiry Date
    Truefitt & Hill does not charge any fees for the issuance, activation, use or reloading of your T&H Package. Your T&H Package will expire if not used or is inactive within 12 months from the last transaction date (inclusive of activation and last reload date). Thereafter, your T&H Package shall be deemed expired, is not valid for any use and will be automatically deactivated. Any remaining credit balance on your T&H Package will be automatically forfeited upon deactivation under any circumstances and cannot be refunded to you.

    Receipts and Statements
    Package holders are not sent statements of itemized transactions from a T&H account. You can check the balance of your T&H package or review the last or recent transactions on your T&H package at our store or on the login account provided from our store upon purchase of your T&H package. Keep your receipts and check your online statement to ensure that your account balance is correct.

    The T&H Package cannot be exchanged for cash or credit balance unless required by and subject to the terms of this agreement. All reward benefits are valid only within their stipulated periods. There is no reversal or refund of any activation or credits renewed into your T&H package. Services already on promotion in store are not applicable to the T&H Card and cannot be used to redeem such promotions.

    Complaint Handling
    We reserve the right to correct the balance of your T&H package account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your T&H package, please contact our Customer Care Team by email at info@truefittandhill.com.sg and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date you become aware of the error. You should monitor your transactions and account balances closely.


    Optional Registration; Liability for Unauthorized Transactions

    Because your T&H package is used like cash for purchases from Truefitt & Hill, you are fully and solely responsible for the security, management and for all transactions associated with your T&H package, including unauthorized transactions. 


    Truefitt & Hill reserves the right to change or modify these Terms or any other Truefitt & Hill Policies related to use of the Application at any time and at its sole discretion by posting revisions on the Truefitt & Hill Website. Continued use of the Application following the posting of these changes or modifications will constitute acceptance of such changes or modifications